Why People Check Their Tech at the Wrong Times (and the Simple Trick to Stop It)

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Illustration by Liz Fosslien

Chances are you’ve experienced the following: You’re with a small group of friends at a nice restaurant. Everyone is enjoying the food and conversation when someone decides to take out his phone — not for an urgent call, but to check email, Instagram, and Facebook.

Maybe you’ve witnessed this behavior and found it unsettling. So what do you do? Do you sit idly by, thinking disparaging thoughts? Or do you call out the offender?

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Human + A.I. = Your Digital Future

The assistant app is the futureIn the new film Ex Machina, a reclusive billionaire invents a robotic artificial intelligence. To test whether his invention is indistinguishable from a human being, he helicopters-in a young engineer to see if he falls in love with the robot.

Today, making machines and humans indistinguishable from each other is no longer science fiction, it’s good business. In fact, a wave of startups are part of a new trend that promises to radically simplify our lives by making it harder to determine whether we’re communicating with a person or computer code. (more…)

4 Ways to Win Your Competitor’s Customer Habits (Slides)

After the slide presentation I posted about “The Secret Psychology of Snapchat” received such a warm response from readers, I decided to create another set of slides. This presentation is about how to win over your competition’s customer habits. I hope you enjoy it.

For a deeper analysis, see this previous article I wrote on the topic: https://www.nirandfar.com/competitions-customers/

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The Secret Psychology of Snapchat

You’ve undoubtedly heard of Snapchat, the habit-forming messaging service used by over 100 million people monthly. This week, I teamed up with Victoria Young and Dori Adar to help explain what makes the app so sticky.

We decided that instead of writing a long blog post, we’d share our insights in a slide presentation.

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